Privacy Policy
Privacy Policy – Finoon
(Operated by Zotchi Trading W.L.L.)
At Finoon, operated by Zotchi Trading W.L.L., we are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently.
1. Information We Collect
We may collect the following information when you use our website or services:
- Full name
- Phone number
- Email address
- Delivery and billing address
- Payment details (processed securely through trusted payment gateways)
2. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and updates
- Improve our products, services, and website experience
- Send promotional offers (only if you opt in)
3. Data Protection & Sharing
We do not sell, rent, or trade your personal data.
Your information may be shared only with:
- Logistics and delivery partners
- Payment service providers (for secure transactions)
As part of our marketplace operations, product fulfilment may involve third-party suppliers where necessary.
All data is handled using appropriate security measures to prevent unauthorized access, misuse, or disclosure.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Personalize content and offers
You can manage or disable cookies through your browser settings.
5. Marketing Communications
You may receive promotional emails or SMS messages if you have opted in.
You can unsubscribe or opt out at any time through the provided options or by contacting us.
6. Product Availability
As Finoon operates with supplier-based inventory, product availability is subject to supplier stock at the time of order confirmation.
In rare cases where a product becomes unavailable after purchase, customers will be offered:
- An alternative product, or
- A full refund
7. Policy Updates
Zotchi Trading W.L.L. reserves the right to update or modify this Privacy Policy at any time.
Updates will be published on this page and will take effect immediately.
8. Contact Information
For any questions regarding this Privacy Policy, please contact us through Finoon’s official customer support channels.
